After receiving your quote, you can confirm your booking with one click through our pre-filled SMS booking link, or by replying directly to your quote email. We’ll then confirm your date, time, and assigned cleaner. Alternatively send an email to hello@scrubco.org

That’s completely fine — that’s exactly what our First Clean is designed for. If we anticipate extra build-up or time requirements, we’ll discuss that before your booking so there are no surprises.

We understand that life happens. We simply ask for at least 48 hours’ notice so we can adjust our schedule. Short-notice cancellations may result in the loss of a deposit; however, we handle this on a case-by-case basis, as we aim to remain flexible in emergencies or unforeseen circumstances.

Scrub Co. proudly services Highfields, Toowoomba, Cabarlah, Meringandan, Crows Nest, and surrounding regions. If you’re just outside these areas, reach out and we’ll confirm availability for your location.

Every journey with Scrub Co. begins with a First Clean — a complete reset to bring your home to a maintainable standard. This allows us to remove built-up grime and residue so that your regular cleans can be efficient and consistent.

Of course! Just let us know in advance and we’ll adjust your quote accordingly. Common add-ons include oven cleaning, additional bathrooms, internal windows, or deeper detail cleans.

Our pricing reflects the premium quality and consistency of our service. While we don’t negotiate rates, our loyalty credit and transparent quoting system ensure long-term value and fairness for every client.

Not at all. In fact, we recommend booking your clean on days you’re at work or running errands. This allows our team to move freely and complete your clean to the highest standard. Most clients prefer to provide access instructions so we can clean while they’re out. We’ll ensure everything is secure and return your key exactly as instructed.

Yes, we offer once-off cleans for clients who need a refresh without an ongoing schedule. However, regular clients receive priority booking times and loyalty benefits.

Yes. Scrub Co. provides all premium cleaning products and equipment needed for your service. You don’t need to supply anything unless you have a specific product preference you’d like us to use.

We quote per job, not per hour, so your clean is never rushed or left incomplete. Pricing is based on the size of your home, number of rooms, and any add-ons such as oven or window cleaning. All quotes are fixed upfront for transparency and peace of mind.

Yes. We offer both weekly and fortnightly maintenance schedules. Regular clients enjoy consistent time slots and the same trusted cleaner each visit to ensure reliability and consistency.

Our General Clean covers all standard maintenance areas including the kitchen, bathrooms, bedrooms, and living spaces. This includes surface wiping, dusting, vacuuming, mopping, and light spot cleaning. You can find a full checklist under our “Services” tab — we guarantee these tasks are completed every time.

Yes. Scrub Co. provides all premium cleaning products and equipment needed for your service.

You don’t need to supply anything unless you have a specific product preference you’d like us to use.